🌽 I watched him on TV while growing up, and dreamed of meeting him face-to-face…
Recognize Your Mistakes
😩 Mistakes are not juicy at all…😭 “I feel so bad”, he said with a…
Are Your Customers Pulling Away?
📪He pulled away, and I thought he needed space. So, I gave the room knowing…
Word-of-Mouth Advertising is Free
📢The news about their amazing performance became the talk of the city. Wow…!!!😲 Oh my…
Business-Customer Connection
Our light may go out, but is blown again into instant flame by an encounter…
Customer Complaints are Gifts
😡With rage in his voice he shouted…, “I didn’t bargain for this!” Then he paused…
Answers Serve Questions
🧠Did you know that ‘answers, are at the mercy of questions?’ 💡Answers serve questions.…
The Mystery of Customer Experience
🦭 Everyone was leaving the hall with smiles on their faces. What an indescribable moment! …
The Presence of Risk
🔔Just a little reminder….😁 There’s something very particular about life. And it’s called “the presence…
Feedback is Worth Gathering
💐 The awareness of feedback we get from our customers is of utmost importance. A…