📪He pulled away, and I thought he needed space. So, I gave the room knowing it was the best thing to do at that point.
📫The space kept getting larger and larger. We became so far apart until we couldn’t recognize ourselves anymore.😕
📬The most obvious question popped: ‘how did we get here?’😭
📮If our customers are pulling away, there might be some deeper questions we need to ask or answer as far as our businesses and companies are concerned.
🗳️In this age and time, it is very common to experience customers pulling away from the relationship they have with a business or company.
💌For any relationship to last, there is need for depth, and so our business-customer relationship is no exception.
🙌 But there’s hope for us as business men and women.🥳😊
🚶A customer that has pulled away is not a lost case; patiently do the needful and the relationship will be restored.
👫Easier and less expensive it is to win a customer that has pulled away than to win a new customer.
🪛In my experience we need to repair the bridge before it becomes damaged completely and beyond repair.
🕵️A brief diagnosis of why customers are pulling away from our businesses and companies:
💡Business lacks innovation.
💡Customers think competitor’s product is better than ours.
💡Customers may be unhappy with our price.
💡Our product or service doesn’t solve their problem.
💡Customers maybe unhappy with the way they are treated.
💡Customers think we maybe indifferent or insecure as a business or company.
📮”…. and I pulled away to see if you cared enough to pull me back.”