“Customer satisfaction is worthless. Customer loyalty is priceless.” – Jeffrey Gitomer “Unless you have…
Are Your Customers Pulling Away?
📪He pulled away, and I thought he needed space. So, I gave the room knowing…
Business-Customer Connection
Our light may go out, but is blown again into instant flame by an encounter…
Customer Complaints are Gifts
😡With rage in his voice he shouted…, “I didn’t bargain for this!” Then he paused…
The Mystery of Customer Experience
🦭 Everyone was leaving the hall with smiles on their faces. What an indescribable moment! …
The Presence of Risk
🔔Just a little reminder….😁 There’s something very particular about life. And it’s called “the presence…
Feedback is Worth Gathering
💐 The awareness of feedback we get from our customers is of utmost importance. A…